RoyalCoala Privacy Policy

At RoyalCoala, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at royalcoala.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood the practices described below. We are committed to handling your data transparently and responsibly, in accordance with applicable data protection laws.

Who We Are

Our RoyalCoala platform is operated by Green Champions Leader S.R.L., a company incorporated in Costa Rica (San José, Montes de Oca, San Pedro, Los Yoses, Ly Center), registered under number 3-102-917157. We provide online gaming and sports betting services to players across international markets, including the United Kingdom, Canada, New Zealand, Germany, Finland, Norway, France, Portugal, Italy, Brazil, and Australia. For any privacy-related enquiries, you may contact us directly at support@royalcoala.com.

Information We Collect

When you register and use our services at RoyalCoala Casino, we may collect the following categories of personal information:

• Registration data: your full name, date of birth, email address, residential address, and phone number
• Identity verification documents: government-issued ID, passport, or proof of address submitted during KYC checks
• Financial information: payment method details, transaction history, deposit and withdrawal records
• Gaming activity: game history, session durations, bet amounts, and bonus usage
• Technical data: IP address, browser type, device identifiers, and operating system
• Communications: records of your interactions with our customer support team via live chat or email
• Preferences and behaviour: your chosen language, selected games, and site navigation patterns

How We Use Your Information

Here at RoyalCoala, we use your personal data for a range of legitimate business and legal purposes. We process your information to:

• Create and manage your player account
• Verify your identity in accordance with our KYC obligations
• Process deposits, withdrawals, and bonus credits
• Provide customer support in English, German, Finnish, Norwegian, and Spanish
• Personalise your experience and deliver relevant promotions, including our welcome casino bonus, reload offers, free spins, and cashback deals
• Detect fraud, money laundering, and other prohibited activities
• Enforce responsible gaming measures and spending limits
• Comply with legal and regulatory requirements
• Analyse platform performance and improve our 3,500+ game library

Sharing Your Personal Data

We do not sell your personal information to third parties. Our RoyalCoala team shares your data only where it is strictly necessary and in compliance with applicable law. We may disclose your information to:

• Game providers and technology partners: studios and platforms that power our gaming content
• Payment processors: to facilitate deposits via Visa, Mastercard, Apple Pay, Google Pay, Instant Bank Transfer, and cryptocurrencies including BTC, ETH, LTC, and USDT
• Identity verification services: third-party KYC providers that assist us in confirming player identities
• Legal authorities: when required by law, court order, or to protect the rights and safety of our users
• Group companies and service providers: under strict data processing agreements

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our RoyalCoala Casino platform. These tools help us understand how players interact with the site, remember your preferences, and deliver a smoother experience on both desktop and mobile. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data for as long as your account remains active or as required by law. If you choose to close your account, we will retain certain records — including transaction history and identity documents — for a minimum period to fulfil our anti-money laundering and legal compliance obligations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. We at RoyalCoala are committed to honouring these rights upon receipt of a valid request:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete information
• Right to erasure: under certain conditions, you may request that we delete your data
• Right to restriction: you may request that we limit the processing of your data
• Right to data portability: you may request your data in a structured, machine-readable format
• Right to object: you may object to certain types of processing, including direct marketing

To exercise any of these rights, please contact us at support@royalcoala.com. We aim to respond to all verified requests within 30 days.

Security Measures

Protecting your data is a core priority for us. Our RoyalCoala platform employs industry-standard security measures, including SSL encryption for all data transmitted between your device and our servers. We also apply strict internal access controls, ensuring that only authorised personnel can view sensitive account information. Despite these measures, no online system is entirely immune to risk, and we encourage you to keep your login credentials confidential.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals located in restricted territories, including Aruba, Curaçao, the UAE, North Korea, Japan, Cambodia, Qatar, and others listed in our Terms and Conditions. If we determine that a player is accessing our services from a restricted country, we reserve the right to suspend or terminate the relevant account immediately.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a user under the legal age has registered an account at RoyalCoala Casino, we will immediately close that account and delete all associated personal data.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or by posting a notice on our platform. Your continued use of RoyalCoala following any such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our support team is available 24/7 via live chat and can also be contacted at support@royalcoala.com. We are here to help and will address your enquiry as promptly as possible.